Click the "
My Account / Order Status" link at the top right hand side of our site to check your orders status.What do the different statuses mean?PROCESSING indicates that your order has been received and we are processing your order right now. It MAY be possible to make a change to an order with this status within 2 to 3 hours after the order is placed. You can modify your order details by logging into your online account or by contacting Alegria Shoe Shop Customer Service. We make every effort to get your order processed and on its way to you as soon as possible. For this reason an order that is PROCESSING may or may not be able to be adjusted; a PROCESSING order may already be on a UPS truck on its way to you by the time we are contacted!PENDING SHIPMENT indicates that we are preparing your item(s) to ship. While your item is being prepared, we are unable to make any changes to your order.SHIPPED indicates that your order has shipped! You may receive a Shipment Notification email that will include your tracking number. Occasionally various email servers will filter our email from your inbox. If you do not receive your notification, please log into your online account to find your tracking number and track your order.READY TO SHIP indicates that one or more of your items is being shipped from our secondary warehouse. If you placed an order with more than one items your order will likely be shipped in two or more shipments.AWAITING PAYMENT indicates that a third party payment company, such as PayPal, has NOT made a payment for the order on your behalf. Please check your PayPal account to confirm that your payment has been completed.Once your order has shipped from our facility with the UPS or USPS, Alegria Shoe Shop is NOT responsible for your package if it is lost, stolen or damaged. All orders are shipped with a Delivery Confirmation that tracks the time and date the carrier received the package from us and the time and date the carrier delivered your package. Please make sure your shipping address is correct before finalizing your order. Although the UPS and USPS has proven to be reliable shipping providers, packages can become lost, stolen or damaged while in transit. It is rare that these situations may occur, however, they may even after it has reached your mailbox.Once your package has left our facility with UPS or USPS, it is their responsibility to handle all lost, stolen or damaged packages. Please contact your local UPS or USPS office to discuss your shipment issue.
