How do I return an item?
At Alegria Shoe Shop our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned within 365 days of purchase (Returns must be unworn, in the state you received them, and in the original packaging).
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping of any full price items. So if for whatever reason you're not happy with your purchase, just go through our easy self-service return process (via My Account) to print out a free return label - your domestic shipping costs are prepaid with this feature.
Full price items are eligible for a full refund (via credit card, PayPal, or business check) of the purchase price. We also offer an online store credit option in which you'll receive 100% credit for your full price items or 80% credit for your closeout items that can ONLY be applied towards future orders. You will be notified via email when your return is processed and credit is available for use.
Closeouts and sale items are subject to a 20% restocking fee for refunds AND / OR store credit.
AlegriaShoeShop.com returns are easy:
• Returns are accepted within 365 days of purchase.
• Products must be resalable: in the condition you received them and in the original box and/or packaging.
• Any sign of wear and tear (e.g. discolored, dirty, or damaged outsole or insole, scuffed uppers etc.) will disqualify your return from receiving a full refund and may be returned to you. This does not include manufacturer's defects.
• Return shipping is always free for full price items using our UPS prepaid shipping labels (our prepaid labels are only available from shipments originating in the United States).
• Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
To start the return process, simply login to your existing Alegria Account by clicking on the "Log In" link in the top right corner of the website. On this next page, click on the "Return Items" link. This link will take you to our returns page where you will complete a form, print a shipping label, and finish the returns process. Please call us at 1-888-775-5655 if you have any questions.
Please note as is indicated on the closeout product page, ALL CLOSEOUT SALES THAT ARE RETURNED FOR A REFUND OR STORE CREDIT WILL INCUR A 20% RESTOCKING FEE TO COVER RETURN SHIPPING COSTS. THANK YOU FOR YOUR COOPERATION AND UNDERSTANDING.
DOWNLOAD THE RETURN FORM BY CLICKING HERE.
ONLINE PURCHASES MAY NOT BE RETURNED TO THE RETAIL STORE FOR REFUNDS.
CALL CUSTOMER SERVICE FOR ASSISTANCE 1-888-775-5655.