How do I return an item?

At Alegria Shoe Shop our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned within 60 days of purchase (Returns must be unworn, in the state you received them, and in the original packaging).

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping of any full price items. If for whatever reason you're not happy with your purchase, just go through our easy self-service return process (via My Account) to print out a free return label for any full-price shoes that you ordered - your domestic shipping costs are prepaid with this feature. Effective January 1, 2024, when using our prepaid label for returning sale or closeout shoes $12.50 will be deducted from your refund for shipping, as well as $7.50 per sale or closeout pair for restocking fees.

Full price items are eligible for a full refund (via credit card, PayPal, or business check) of the purchase price. returns are easy:

• Returns are accepted within 60 days of purchase.
• Products must be resalable: in the condition you received them and in the original box and/or packaging.
• Any sign of wear and tear (e.g. discolored, dirty, or damaged outsole or insole, scuffed uppers etc.) will disqualify your return from receiving a full refund and may be returned to you. This does not include manufacturer's defects.
• Return shipping is always free for full price items using our UPS prepaid shipping labels (our prepaid labels are only available from shipments originating in the United States).
• Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 60 days of purchase.

To start the return process, simply login to your existing Alegria Account by clicking on the "Log In" link in the top right corner of the website. On this next page, click on the "Return Items" link. This link will take you to our returns page where you will complete a form, print a shipping label, and finish the returns process. Please call us at 1-888-775-5655 if you have any questions.


Email us at or call us at (888) 775-5655 to request a prepaid FedEx SmartPost shipping label for full-price items being returned. Please include your full name and order number when emailing or leaving a voice message. A return label will then be emailed to you within 1 to 2 business days.

Return shipping for full-price items is free. When using our prepaid label for returning closeout or sale items $12.50 will be deducted from your refund to cover the return shipping charges incurred. A $7.50 restocking fee per closeout or sale item returned also applies.