Return to Help Index

My Account

How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is FREE on most shipments. All closeouts ship via UPS Ground and do not qualify for the same 2 to 3 day shipping as the full-priced merchandise. Closeouts typically arrive in 3 to 6 business days. International shipping costs are automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered International Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  How do I return my product?

Please click here for more information on returning an item.

Please keep in mind the following with regard to CLOSEOUT PURCHASES:
All closeout sales are final and a 20% RESTOCKING FEE is accessed on any closeout items that are returned. Closeout items CANNOT be exchanged because we cannot guarantee that the size you are hoping to exchange for will be available by the time we receive your item. If you wish for another closeout size or style, then please place another completely separate order, and send your original item back for a refund. Please note, however, that there is that 20% restocking fee on closeout returns.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  What is your return policy?

Please click here for more information on returning an item.

You may also review our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.