Refund policy
Effective October 10, 2026: A-Points VIP Members receive complimentary prepaid FedEx return shipping labels on eligible FULL-PRICED merchandise.
All other customers are responsible for return shipping costs. For CLOSEOUTS and MARKDOWNS, please see the additional return conditions below.
At Alegria Shoe Shop, our goal is your satisfaction. If you are unsatisfied with your purchase, eligible merchandise may be returned within 30 days of purchase. Returns must be unworn, in the condition you received them, and in their original packaging. We do not accept returns or offer refunds for merchandise that has been worn or damaged.
Complimentary Return Shipping for A-Points VIP Members
We appreciate our loyal customers! Beginning October 10, 2026, complimentary prepaid FedEx return shipping labels are an exclusive benefit for A-Points VIP Members returning eligible full-priced merchandise. This is our way of thanking our VIP Members for their continued loyalty.
To request your complimentary return label, please email us at info@alegriashoeshop.com or call (888) 775-5655. Please include your full name and order number when contacting us or leaving a voice message. Your prepaid FedEx return label will be emailed to you within 1 to 2 business days.
Complimentary return labels are available for eligible full-priced purchases by A-Points VIP Members when returned from addresses within the contiguous United States. Alaska, Hawaii, Puerto Rico, and international returns are excluded.
Customers who are not A-Points VIP Members are responsible for their own return shipping expenses. All customers remain eligible to return qualifying merchandise within our standard 30-day return window.
Purchases made before October 10, 2026, remain subject to the return shipping benefits offered at the time of purchase.
Return Shipping Instructions
For returns that do not qualify for complimentary VIP return shipping, including CLOSEOUTS and MARKDOWNS, please mail your merchandise to:
Precision 3PL
Attn: Alegria Returns Department
802 N 23rd St
Dock #14
Wilmington, NC 28405
Customers are responsible for paying their own shipping costs when returning merchandise that does not qualify for complimentary VIP return shipping. Original shipping costs are non-refundable, and return shipping expenses will not be reimbursed.
When shipping merchandise to our warehouse, we recommend using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee receipt of returned merchandise without tracking information.
Refunds, Store Credits & Restocking Fees
FULL-PRICED MERCHANDISE: Eligible full-priced merchandise may be returned for a full refund of the purchase price via the original payment method, including credit card or PayPal, or by business check when applicable.
CLOSEOUTS & MARKDOWNS: Footwear marked as "SALE" (prices ending in $.50 or $.95) is eligible for store credit only, less a $5 restocking fee for each sale style returned.
All customers, including A-Points VIP Members, are responsible for return shipping expenses on CLOSEOUT and MARKDOWN merchandise when returned separately.
If an A-Points VIP Member returns both an eligible full-priced item and a CLOSEOUT or MARKDOWN item together using a complimentary prepaid FedEx return label, a $9.50 return shipping fee for the sale merchandise will be deducted from the store credit, in addition to applicable restocking fees.
AlegriaShoeShop.com Returns Are Easy:
- Returns are accepted within 30 days of purchase.
- Products must be resalable, in the condition you received them, and in their original box and/or packaging.
- Any sign of wear and tear (including discolored, dirty, or damaged outsoles or insoles, scuffed uppers, or other damage) will disqualify merchandise from receiving a full refund and may result in the merchandise being returned to you.
- Eligible full-priced merchandise may be returned for a full refund to the original payment method.
- CLOSEOUTS and MARKDOWNS are eligible for store credit only, less applicable restocking fees.
- Complimentary prepaid FedEx return shipping labels are exclusively available to A-Points VIP Members for eligible full-priced merchandise.
- All other customers are responsible for their own return shipping expenses.
Refund Processing
Once your return is received and inspected by our warehouse (usually within 72 to 96 hours of receipt), your refund or store credit will be processed. Eligible refunds will be applied to your original payment method within 7 to 10 business days.
Depending on your credit card company, it may take an additional 2 to 10 business days after your credit is applied for it to appear in your account.
As part of our return policy, all returns must be received and processed by our warehouse within 30 days of purchase.
Questions About Your Return?
Please email us at info@alegriashoeshop.com or call (888) 775-5655. A-Points VIP Members requesting complimentary FedEx return labels for eligible full-priced merchandise should include their full name and order number. Return labels will be emailed within 1 to 2 business days.
As an independently owned American small business, we sincerely appreciate your continued support. We remain committed to offering exceptional value, competitive prices, and meaningful rewards through our A-Points Rewards Program.
Thank you for shopping with Alegria Shoe Shop!
Return Policy Effective October 10, 2026.
