At Alegria Shoe Shop our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned within 365 days of purchase (Returns must be unworn, in the state you received them, and in the original packaging).
For defective merchandise that has been worn and is within 365 days of original purchase date, please contact Customer Service for authorization to return. We believe that in order to have the best possible online shopping experience, our customers should not have to
pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy self-service return
process (via My Account) to print out a free return label - your domestic shipping costs are prepaid.
Full priced items are eligible for a full refund (via credit card, PayPal, or business check) of the purchase price. We also offer an online store credit option in which you'll receive 100% credit for either your full price or closeout item and can
ONLY be applied towards future orders. You will be notified via email when your return is processed and credit is available for use.
‘Closeouts’ are subject to a 20% restocking fee for refunds.
If you have already placed a new order, please provide your new order
number in Step 4 on your return form. We'll be glad to waive the
restocking fee and you'll receive a full refund. This information must
be provided in order to waive the restocking fee. Should you chose to
return your closeout item and have NOT yet placed a new order or do not
plan to repurchase at this time, by selecting the refund option, you
will encure a 20% restocking fee and only receive an 80% refund.
AlegriaShoeShop.com returns are easy:
• Returns are accepted within 365 days of purchase.
• Products must be resalable: in the condition you received them and in the original box and/or packaging.
• Any sign of wear and tear (e.g. discolored, dirty, or damaged outsole or insole, scuffed uppers etc.) will disqualify your return from receiving a full refund and may be returned to you. This does not include manufacturer's defects.
• Return shipping is always free using our UPS prepaid shipping labels (our prepaid labels are only available from shipments originating in the United States).
• Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
To start the return process, simply login to your existing Alegria Account by clicking on the "Log In" link in the top right corner of the website. On this next page, click on the "Return Items" link. This link will take you to our returns page where you will complete a form, print a shipping label, and finish the returns process. Please call us at 1-888-775-5655 if you have any questions.
Please note as is indicated on the closeout product page,
ALL CLOSEOUT SALES ARE FINAL. PLEASE NOTE THAT SHOULD YOU ATTEMPT TO RETURN A CLOSEOUT WITHOUT A RETURN FORM, YOUR ITEM WILL BE TREATED AS A RETURN AND A REFUND WILL INCLUDE A 20% RESTOCKING FEE TO COVER A PORTION OF OUR SHIPPING COSTS BOTH WAYS. THANK YOU FOR YOUR COOPERATION AND UNDERSTANDING.
DOWNLOAD THE RETURN FORM BY CLICKING HERE.
ONLINE PURCHASES MAY NOT BE RETURNED TO THE RETAIL STORE FOR REFUNDS.
CALL CUSTOMER SERVICE FOR ASSISTANCE 1-888-775-5655.